Luxe Cafe

A premium cafe ordering app that mirrors the in-store experience | menu discovery, customisation, loyalty, and pickup tracking without the franchise-app feel.

Category: Café Chain / Order & Pickup / Mobile App

Client: Confidential | Premium Cafe Group · Role: Brand Experience · Mobile UX · App Development · Year: 2025

Challenge

Third-party delivery apps eroded margin and brand tone. Guests wanted direct ordering but the prior app felt transactional and cheap.

Goals

• Elevate digital ordering to match in-store craft
• Increase direct orders and loyalty enrolment
• Reduce counter friction during peak hours
• Support reservations and store discovery

Solution

We gave the brand a direct channel that still feels luxurious | every screen reinforces craft, not coupons.

Outcome

Luxe Cafe's app is an extension of the barista counter | fast when guests need speed, polished when they expect craft.

Results

• Direct Orders: +52%
• Loyalty Sign-ups: +34%
• Counter Wait: -28%
• Guest Rating: 4.8

Technology stack

• React Native
• TypeScript
• Stripe
• Firebase

Services and industries

• App Design & Development
• Identity & Branding

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Frequently asked questions

What is the Luxe Cafe case study about?

A premium cafe ordering app that mirrors the in-store experience | menu discovery, customisation, loyalty, and pickup tracking without the franchise-app feel. ZiyadX delivered this as brand experience · mobile ux · app development for Confidential | Premium Cafe Group.

What was the main challenge on Luxe Cafe?

Third-party delivery apps eroded margin and brand tone. Guests wanted direct ordering but the prior app felt transactional and cheap.

What results did Luxe Cafe achieve?

Luxe Cafe outcomes included Direct Orders (+52%), Loyalty Sign-ups (+34%), Counter Wait (-28%), Guest Rating (4.8). Luxe Cafe's app is an extension of the barista counter | fast when guests need speed, polished when they expect craft.