Agency Management
A unified operating system for creative agencies | consolidating clients, projects, billing, and team capacity into one calm, opinionated workspace.
Category: Agency Ops / SaaS Dashboard / Internal Tools
Client: Confidential | Creative Operations Group · Role: Product Design · UX · Front-End Architecture · Year: 2025
Challenge
Operations leads were juggling six disconnected tools to run the agency. Status updates lived in chat, retainers lived in spreadsheets, and nothing reconciled cleanly at month-end.
Goals
- Replace six tools with one focused workspace
- Surface real-time capacity and burn at a glance
- Cut month-end close from five days to one
- Make the data trustworthy enough to bill from
Solution
We replaced fragmented tooling with a single source of truth. Every number on the dashboard is traceable to a row | no exports, no reconciliation, no Friday-afternoon spreadsheet panic.
Outcome
The platform is now the single screen every studio lead opens in the morning | a quiet operating layer the agency runs on.
Results
- Month-End Close: -78%
- Tools Consolidated: 6 → 1
- Billable Utilization: +34%
- Internal NPS: 4.8
Technology stack
- React
- TypeScript
- Tailwind CSS
- PostgreSQL
- tRPC
Services and industries
Related case studies
Frequently asked questions
- What is the Agency Management case study about?
- A unified operating system for creative agencies | consolidating clients, projects, billing, and team capacity into one calm, opinionated workspace. ZiyadX delivered this as product design · ux · front-end architecture for Confidential | Creative Operations Group.
- What was the main challenge on Agency Management?
- Operations leads were juggling six disconnected tools to run the agency. Status updates lived in chat, retainers lived in spreadsheets, and nothing reconciled cleanly at month-end.
- What results did Agency Management achieve?
- Agency Management outcomes included Month-End Close (-78%), Tools Consolidated (6 → 1), Billable Utilization (+34%), Internal NPS (4.8). The platform is now the single screen every studio lead opens in the morning | a quiet operating layer the agency runs on.